H10 Big Sur, Tenerife

Nice holiday hotel its self is tired

The hotels best feature are its staff particularly Laura who works tirelessly to keep everyone entertained . A special mention also to the bar staff and housekeeping ! The hotel its self could do with some TLC its a little tired in places . The food is typical buffet style there is a reasonable selection but its often lukewarm which isnt great health and safety wise. The pool area is kept spotless but the pool its self has numerous missing tiles and needs a good clean . Although there are loungers the pool area opens at 930am and you would struggle if the hotel was full I would imagine .

Scrapes a 4* rating, Needs a revamp

Stayed here last week, arrived late and were met at reception by a woman who wasn't very helpful and really didn't care, not the best of starts, reception is nice and spacious, got given wristbands which are used to unlock your rooms instead of a key card, the key cards did not work, so went down and got them activated as the lady didn't do that, I waited until she left and dealt with a nice gentleman, and all other staff that I dealt with at reception were equally as nice, the rating is nearer a 3 than a 5, Good points - Roof top terrace, both sides at floor 8, one side with a whirlpool the other with a few beds and loungers, great view, rooms were spacious, Food was decent, the cooking stations are busy but at least the food is fresh and hot, and most of the staff are great, 5 minute walk to one of 2 beaches nearby, 1st is 9 euro for 2 sunbeds and a lounger, the other beach is 12 euro, plenty of shops nearby as well, kettle in the room, 1st bottle of water is free. great side view balcony, Bad points - Rooms are dated, Door to bathroom struggled to shut, leaks kept appearing after a shower, the wristbands are used to buy drinks but beware with this for 2 reasons, 1st is the drinks are not cheap and 2nd, twice they tried to charge me for drinks I did not have, we kept paying on a daily basis to keep an eye on the amount we drank, there has to be an easier way for this, Overall enjoyed Los Christianos and this hotel to some extent but the wristband issue and the bathroom annoyed me slightly.

Can' Wait To Return in 2024!!

The coach drops you a short walk from the hotel entrance, as the entrance isn't big enough for the coach, this wasn't an big issue, just to make you aware if you are any mobility issues. You will have to be in the same place when you are collected and not in the hotel lobby, something to bare in mind. Arrived at the hotel to a warm welcome and a cold glass of cava, check-in was quick. Our bedroom was ready which was a bonus. We had booked a front facing balcony room on the fifth floor. Had a great view of the passers-by and the sea. The hotel was room was great, beds were really comfortable. The balcony has two chairs and a table. The little extras - Nespresso machine and pods that were replenished daily, along with a couple of biscuits and 2 bottled waters. The cups were on the small side, so we asked one of the housekeepers and she provided 2 larger cups. The daily cleaning was to a high standard and we accordingly left a good tip. Wish we had tipped daily, as there were different housekeepers every day, will remember this for our next visit. We were provided with two good quality towels, which could be changed when necessary around the pool. The pool area was opened daily at 9.30 am. Some people chose to queue to get a 'particular spot', we didn't feel the need as there was always lots of beds available and this is one of the reasons we chose this hotel, not getting stressed about getting a bed, you are on holiday and deserve for it to be stress free. There are also two small roof top terraces, we only used one of these on the last day, to give it a go. The were very clean and there was a shower if you wanted to refresh yourself. The beds on the sun deck had thick cushions and there were also full sized beds there too .... it does get hot up there as you can't feel any breeze. We are not fussy eaters and always found there was plenty of choice, the staff were in the main very polite and friendly. I'm sorry to say there was an exception to this. The breakfast manager in the restaurant was bordering on being rude, he stomped around, never smiled, barked orders ... so much so I mentioned it to the lady that took your room details in the evening, she did say she would pass my concerns onto management. The breakfast manager became a talking point amongst quite a number of guests on how rude he was. Such a shame as the evening restaurant manager was the polar opposite and couldn't have been more friendly and accommodating. The entertainment was varied, some acts were better than others, the entertainment usually started about 9.15 ... some nights it was on till 10pm and other nights till 10.15. Shame it doesn't start a little earlier. The bar prices are a little more than local bars, but not expensive for a hotel. It was nice to have an afternoon drink and be in the cool in the open bar area/terrace. The foyer always smelt lovely. Found the reception staff to always be helpful. I reported a plug in the bedroom wasn't working and it was repair within the day. There is a local market on twice a week and it is literally within 5 minutes of the hotel. The hotel is central for lots of walks and shops/bars. Would I go back, in a HEART BEAT ... look forward to a return visit in 2024. TIPS - If your budget allows book a balcony. Enjoy the restaurant terrace, lovely to be eating outside. You can enjoy a free coffee and one cake (you will have to share) at Mike's within the hotel, this is every day I think its 4-5pm, then there is happy hour in the same place, only downside to this ... there isn't much outdoor seating and its mainly in the sun and boy does it get hot while you are sat there. There is a small pool table and table tennis table at the side of the pool for a small fee. There was exercise in the pool most days provided by an external company, it was good to watch them all :-) ...

Fantastic hotel

Just back from the Big Sur. Another absolutely fantastic holiday. Staff always friendly and helpful the food was great, delicious, and a wide variety and they all work so hard even in the recent extreme heat. Thank you