H10 Conquistador, Tenerife

Good Two Week Break

This is a good hotel, with excellent staff who go above and beyond. The bar staff in particular are a credit to the hotel; they work so hard. This was our second visit, our previous being two years ago. We were pleased with our room. Comfy bed and a great shower. A little shabby round the edges, but we slept well so have no complaints. Food here is good. There is lots of choice and the ala carte options are fantastic. We were disappointed tho that H10 have stripped back the number of times you can book an ala carte from 2 visits per week to just 1. Feels a bit tight for the cost of the holiday. The hotel is feeling a bit tired. Chipped furniture and paintwork, dirty carpets in the hallways. The pool is in need of some attention too; missing and broken tiles, crumbling concrete, and black tide mark in places. Didnt spoil our holiday at all, we love how big and deep the pool is and there are always plenty of sunbeds, it just felt that some investment is needed. We enjoyed our two weeks and have a lovely holiday overall. Lots of returning guests here - we saw lots of familiar faces from two years ago - but not sure wed return again.

Amazing holiday

Amazing hotel. Brilliant accessible room. Brilliant staff and photographer made our holiday really special and captured some beautiful photos.

Great spot for a family holiday

Stayed for 6 nights in August with 2 kids ages 11 and 8. Overall we had a great time - the hotel location is great with a sea view which is lovely to see every day - I loved seeing the palm trees and surfers. Lots within walking distance - shops, pharmacy, cafes and restaurants. 5 mins walk to shuttle pickup/ drop off for Siam Park. Gate leads to seafront where there is an ATM machine, Starbucks, cafe and few shops. The rooms were good and clean - AC, fan, balcony overlooking pool and ent - note here that the ents are 6 nights a week and end around 1030/11pm which was generally OK but if you have small kids that meed quite to sleep thats worth thinking about - or ask for a room facing inland. The bathroom was good and overall clean. Lots of pillows which I liked as could choose! Food generally good for all inclusive (we did half board) which I'd recommend as we did have one lunch there (offered for free as we signed up to H10 loyalty club) and its much same food as evening but less choice. Note: with half board you do not get any drinks included. Pools good - our kids prefer a busier pool with more kids but we liked the calmer more adult atmosphere. Note: Kids not allowed to play with a ball or toys in pool.to you. You can rent towels for e15 per towel (cash needed) and this is refunded when you give them back. Staff all lovely and friendly. Taxi to Puerto colon (boat trips to see whales and dolphins) approx e10-15 and 15 mins drive. Would recommend overall.

Friends Holiday destination

This was my 2nd visit to this hotel. Last year went for 7 days B&B. This year 10 days half board Privilege. To say I had a fabulous time is an understatement. Sandrine (Privilege customer Relations) was Amazing. Looked after us from the moment we landed in the hotel to check out. She was so invested in everyone she met. Where there was a problem with our booking, she sorted it, where we had questions, she answered them. Fluent in so many languages I lost count . Clarissa in the Privilege terrace was outstanding. Always with a smile, so welcoming. Looked after everyone from the moment you set food on the terrace to the time you left. Had time to talk to everyone. Provided food throughout the day (I feel 2 stone heavier ). Spent every day at the spa on the fresh sea water circuit, absolutely helped massively with my prickly heat - I did get this year because of it - such a win. The staff in the spa were fabulous & got to know you even though was only once a day meeting with so many visitors you were made to feel as if you were the only ones there. I celebrated my birthday when at the hotel & was surprised with a bottle of Cava to the room with a beautiful card. This is such a special gesture which makes you feel so special. I could only recommend this hotel if you are to visit Playa de las Americas - no other hotel compared & I have stayed in a few over the years.